Shipping policy

Most Cosantoir fulfillment is digital. Any physical shipment should be clear before checkout.

Cosantoir primarily delivers software, subscriptions, credentials, and digital access. If a purchase includes hardware, printed material, or another shipped item, the checkout flow should state the fulfillment window before payment is collected.

If a signed order form, reseller agreement, or enterprise statement of work says something different, that written agreement controls delivery timing and obligations.

/01 Digital delivery/02 Physical goods/03 Delays and exceptions/Route Open support/Route Open terms/01 Digital delivery/02 Physical goods/03 Delays and exceptions/Route Open support/Route Open terms

Shipping policy structure

Built as a sequenced operating brief.

Shipping expectations for digital fulfillment and any physical goods sold by Cosantoir.

If a signed order form, reseller agreement, or enterprise statement of work says something different, that written agreement controls delivery timing and obligations.

01Focus 01

Digital delivery

2 routes

Most purchases are fulfilled by account activation, license assignment, download access, or plan updates. Customers should review their account, inbox, and download route first before opening a shipping inquiry.

/Shipping policy/3 moves/Direct language
02Focus 02

Physical goods

2 routes

Any hardware bundle, printed collateral, or shipment-based item should include origin, handling assumptions, and estimated delivery timing at checkout or in the related order documentation.

/Shipping policy/3 moves/Direct language
03Focus 03

Delays and exceptions

2 routes

Supply constraints, customs review, fraud checks, or address problems can change fulfillment timing. Support should be contacted with the order reference when delivery does not match the documented window.

/Shipping policy/3 moves/Direct language

Next actions

Move from the page into the right route without losing context.

Every destination keeps the same vocabulary and operating model, so the page explains the path and then gets out of the way.